Our Commitment to Care
Patient Satisfaction Matters to Us
How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.
During Your Stay
Please speak with your nurse, charge nurse, clinical coordinator or director if you have any questions or concerns about your care. You also have the right to file your complaint with:
The Florida Department of Health
4052 Bald Cypress Way, Bin C75
Tallahassee, FL 32399-3260
MQA.ConsumerServices@flhealth.gov
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
FLORIDA KEPRO Beneficiary Helpline: 1-888-317-0751
Local Phone: 813-280-8256
TTY: 711
After Your Stay
You are very important to us. We are always striving to improve the patient experience, and you can help. Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key care topics such as:
- doctor and nurse communication
- medicine and discharge information
- staff responsiveness
- overall quality of the hospital environment
If you’re selected to receive this brief survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.
Show Your Appreciation
The DAISY Award – For Nurses
The DAISY Award, an international program, rewards and celebrates the extraordinary and compassionate care given by nurses every day. To nominate a nurse, ask for a form or go to SebastianRiverMedical.org/DAISY-Award.
C.A.R.E.S. Award – Recognition for All Hospital Staff
Nominate staff that represents the qualities of Compassion, Accountability, Respect, Excellence and Stewardship. Ask for a card or visit
SebastianRiverMedical.org/Cares.
Want to Know How We Score?
You can review and compare the quality, care and safety ratings for different hospitals at:
Medicare – Care Compare, which uses HCAHPS results and other data: www.medicare.gov/care-compare
You can also find information on hospitals at:
The Joint Commission: www.qualitycheck.org
Leapfrog Group:
How Are We Doing?
We want you to be satisfied with your care. To help, speak up if we can …
- respond quicker to your needs
- explain things more clearly
- help keep your room clean or quiet
- ease your pain
- help you understand your treatment plan
Making a Difficult Healthcare Decision?
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our Ethics Committee can help your team of support people make difficult decisions. For help, contact your nurse.